Have a question? We've got answers! If you can't find what you're looking for, feel free to reach out via our Contact page.
About Our Jewellery
What material is ROZAH jewellery made from?
All ROZAH jewellery is crafted from premium stainless steel, which is tarnish-free, durable, and built to last.
Is ROZAH jewellery waterproof?
Yes! All our pieces are waterproof — safe to wear in water, during workouts, and in humid conditions without losing their shine.
Is ROZAH jewellery hypoallergenic?
Absolutely. Our jewellery is hypoallergenic and skin-friendly, making it ideal for people with sensitive skin or metal allergies.
Will the jewellery tarnish or fade?
No. Because we use high-quality stainless steel, our pieces are resistant to tarnishing, rusting, and fading — even with daily wear.
Orders & Shipping
How long does delivery take?
Orders are processed within 1–2 business days. Delivery takes 2–4 business days for major cities and 4–7 business days for other areas in Pakistan.
Do you offer free shipping?
We occasionally run free shipping promotions. Keep an eye on our store for updates!
Can I track my order?
Yes! Once your order is dispatched, you'll receive tracking details via email or SMS.
Returns & Refunds
What is your return policy?
We accept returns within 7 days of delivery for unused, unworn items in original packaging. Please visit our Returns Policy page for full details.
What if I received a damaged or wrong item?
Please contact us within 48 hours of delivery with photos and your order number. We'll resolve it immediately.
Jewellery Care
How do I care for my ROZAH jewellery?
Our stainless steel jewellery is low-maintenance, but here are a few tips:
Wipe with a soft cloth after wearing to remove oils and moisture
Store in a cool, dry place or in the provided pouch
Avoid contact with harsh chemicals like bleach or perfume directly on the piece
Still Have Questions?
We're always happy to help! Reach out to us via our Contact page and we'll get back to you as soon as possible.
